What is a Heat Pump Defrost Cycle?

Whether you’re a new owner of a heat pump or have had one a while, you may be unfamiliar with the system’s defrost cycle. It’s a very useful feature that helps ensure you consistently have heat in your house and that your heat pump doesn’t freeze up and fail. In this article, we’ll break down what a defrost cycle is, when and why it happens, as well as how long it should take and what to look out for.

What is a heat pump defrost cycle?

A heat pump defrost cycle is a function in heat pump systems designed to prevent the outdoor unit’s coils from freezing over during colder weather. Heat pumps work by transferring heat between the indoor and outdoor units. On cold days, the outdoor coil can become very cold, causing moisture in the air to freeze on its surface. This ice buildup can reduce the system’s efficiency and hinder its ability to transfer heat. Technically, the defrost may happen when the outdoor temperature is lower than 47 degrees F (8 degrees C). 

To address this problem, heat pumps are equipped with a defrost cycle. It ensures that the heat pump continues to operate effectively and efficiently. It’s essential to prevent damage due to ice buildup and to maintain the system’s performance.

What happens during the defrost cycle?

A defrost cycle typically works as follows:

  1. Detection of Frost: Sensors monitor the outdoor coil’s temperature and the air temperature. When frost is detected, the system initiates the defrost cycle.
  2. Reversing Valve: The heat pump’s reversing valve switches the system into cooling mode temporarily, reversing the flow of refrigerant.
  3. Warming the Coil: In cooling mode, the outdoor coil becomes warmer, causing the ice to melt. This process usually takes a few minutes.
  4. Drainage: The melted ice turns into water, which drains away from the unit.
  5. Return to Heating Mode: After the defrost cycle is complete and the outdoor coil is clear of ice, the heat pump returns to heating mode, and continues as usual.

A heat pump defrost cycle typically lasts about 10 minutes, or until the outdoor coil returns to the proper temperature.

How often will my heat pump defrost?

The frequency and duration of the defrost cycle depends on avariety of factors, including:

  • Outdoor temperature
  • Humidity 
  • Wind conditions
  • System size
  • Heat pump type
  • Settings
  • Heat pump condition

On average, a heat pump may go through a defrost cycle every 30-90 minutes of heating operation. In milder climates, defrost cycles will be less frequent. Modern heat pumps utillize sensors so they defrost only when necessary. 

How can I tell if my heat pump is in a defrost cycle?

You should expect your heat pump to start a defrost cycle when the outdoor temperature drops significantly. These signs may indicate that it’s in defrost mode:

  • Warm air blowing into your house
  • A humming sound from the unit
  • Steam or vapour rising from the outdoor unit
  • Heat pump operating differently for 5-15 minutes

When to Call Spring Home for Help

During extreme cold and/or heavy snow, you may run into problems. Also, if your heat pump is old, it may not work as effectively as it used to. If you’re experiencing issues with your heat pump, like the defrost cycle is not working properly or your home has cold spots, it’s time to call the professionals. Keep your heat pump in good condition and running effectively and efficiently with proper maintenance and by having problems addressed immediately.


For help with your heat pump, call Spring Home!

The Spring Home team has been servicing the HVAC needs of the GTA for over 20 years. Our award-winning team of licensed technicians is committed to providing our clients with service they can trust and equipment they can rely on.

Don’t forget to follow us on Facebook and Instagram for more helpful information and to see our latest promotions!

CONTACT SPRING HOME HEATING & COOLING

For emergency repair please call (416) 272-8898.

To schedule a service or request a free quote, fill out the form below and one of our home comfort advisors will follow up with you shortly.

Name(Required)
Address

Dan Corrieri
Dan Corrieri
01:01 17 Feb 24
Spring Home recently installed a new furnace in our home and everything from the point of sale to the installation was smooth.12 years ago Spring... Home also installed a new water heater and air conditioner and they have serviced all of our HVAC as well in those years. Great customer service and products. I highly recommend.read more
Eugene Ha
Eugene Ha
03:56 25 Jan 24
Great thorough job with my heat pump installation. The crew was respectful, professional and performed to expectations.
大卫
大卫
13:16 23 Jan 24
A few days ago, I called this company for replacing my 50-gallon gas hot water tank by a friend’s referral. The following day, two guys came on time... as arranged. The guys did a professional and friendly job. Thumbs up!read more
DIMARO TAX
DIMARO TAX
19:41 18 Dec 23
I have worked with Sam La six times over the past 15 years to upgrade my furnace and AC across multiple properties. This year, I am using his... services to upgrade to a new heat pump. Sam and his team made the process very smooth from the initial consultation to the end of the project. He is always available and answers all my questions promptly. He is definitely above a five-star rating and I have recommended his services to many of my friends and family. I will continue to recommend him in the future.read more
Alyson Soko
Alyson Soko
15:08 05 Dec 23
Excellent service on a challenging install of furnace and heat pump. The team (sales, installation, owner) all attended on site to come up with a... solution. I highly recommend Spring Home.read more
Chris
Chris
03:44 14 Nov 23
A very satisfying experience once again from Spring Home for emergency service to our water heater. This is the ONLY HVAC company that I've dealt... with in the past that truly cares to their new and existing customers. It shows on their staff etiquette on the phone and in person interaction. Thank you so much to Rodina whose always very helpful and knowledgeable as well as to the team of very professional technicians. Overall, a top-notch service that I highly recommend.read more
Wes D
Wes D
03:17 14 Nov 23
Spring Home sets a remarkable standard in the realm of HVAC services. Since my initial encounter with them 10 years ago, when I replaced my Lennox... furnace on the recommendation of a friend, their professionalism has left a lasting impression. Throughout this time, my Lennox furnace has operated flawlessly, a testament to the quality they provide.Recently, I decided to embark on the journey of upgrading my AC to a heat pump. The engagement with Spring Home's sales team surpassed my expectations. They not only guided me through the differences in brands and models but also took the extra step of furnishing detailed documents, outlining the specific parameters of each option I considered. This level of transparency and dedication to customer understanding is truly commendable.As I weighed quotes from other HVAC companies, Spring Home's pricing stood out as not only competitive but reasonable, considering the quality of service they have consistently delivered. The day of installation was a seamless experience, thanks to the meticulous attention to detail demonstrated by the two installers. From laying protective film to cleaning up every bit of debris generated during installation, their professionalism was evident.Moreover, their commitment to customer education shone through as they patiently explained the intricacies of the smart thermostat. It's not just about the installation; it's about ensuring the customer is comfortable and informed about the technology being introduced into their home.In retrospect, Spring Home has proven to be more than just a service provider. They are partners in ensuring my home's comfort and efficiency. From the knowledgeable sales staff to the careful installers, their commitment to excellence is palpable. Spring Home is not just a professional HVAC company; it's a reliable ally in the journey to a well-functioning and comfortable home environment.read more
Paul Chiocchio
Paul Chiocchio
04:21 13 Nov 23
Justin was highly knowledgeable and responsive to all our questions regarding our HVAC installation from sales all the way through implementation. It... was exceptional to have experienced and trusted technicians complete the service who can be referred to by name from the start in this close-nit and professional team. This team does not settle for less than 100% client satisfaction!read more
Josh Clavir
Josh Clavir
01:50 31 Oct 23
They installed our new hot water heater. Very happy with it and the install went well. Sam La is very helpful!
Artem Skachkov
Artem Skachkov
22:06 16 Oct 23
I've installed new Furnace and Heat Pump as part of Ontario green initiative. The process with Spring Home was very smooth: quick and reasonable... quote, flexible schedule for job, timely completion and no extra costs identified.read more
Sandra Black
Sandra Black
19:59 16 Oct 23
What a great company to deal with. Justin, our representive from Springhome came out and helped us pick out a furnace, air conditioner and tankless... water heater. Justin answered all our questions and helped us make an informed purchase. Justin is professional, courteous and is a pleasure to deal with. The technicians Lucky and Randy were excellent. We are very happy with the job.Thanks guys.read more
Roger Yap
Roger Yap
18:34 08 Oct 23
This is my second time using Spring Home for upgrading my home. I used them approx 8 yrs ago to replace my furnace, and for this time used them to... install new water tank and humidifier. I’m very pleased with the work performed and big thanks to Justin and team for taking the time to explain options and for prioritizing the installation. There was zero pressure sales tactics. Although not the lowest price, I feel their service and attention to detail is totally worth it. I would not hesitate to recommend them to family and friends. Thank you Spring Home!read more
Randy Ng
Randy Ng
10:44 03 Oct 23
Antonio Voci
Antonio Voci
21:06 28 Sep 23
I can't thank Justin from Spring Home enough for helping us find a solution for our home. We had three other companies quote us, and I got the... feeling that they didn't have our best interests in mind. They were all a bit pushy and kept pushing specific brands without much consideration of our needs. Justin came in and clearly explained the pros and cons of each unit and supported our final decision based on what we felt was important to us. We felt very comfortable with him, and it is clear that he knows his stuff. He provided a clear and comprehensive quote and was very detail oriented. He even caught things all three of the other contractors missed.The technicians did an amazing job and were very thorough. They cleaned up after themselves well and were very polite.Justin has followed up with us twice since the installation, and I feel very good about my decision to use Spring Home. I highly recommend them!read more
Heights Electric
Heights Electric
11:21 14 Sep 23
Good job Springhome. Today they installed my heat pump. The technicians, Luky and Jack did an awesome job. Very professional and careful. The heat... pump has a strong support and customer service, which make me feel much more reassured. Anyway I am 200% satisfied. Strong recommend.read more
Frank F
Frank F
00:58 18 Aug 23
I've been using Spring Home HVAC for annual maintenance since they installed my AC in Aug 2020. I find them trustworthy and I've always had good... experiences when dealing with Bijan, Rodina, and Amir.read more
David Rosenthal
David Rosenthal
15:08 08 Jun 23
Abraham replaced our AC. He is an amazing person. Very knowledgeable and works from his heart. The AC was not working at the beginning, but he did... not give up, he had to find the issue and resolve it. He stayed until about 9 pm. Don’t go anywhere else. I highly Recommend them and Abraham.read more
Al Al
Al Al
23:37 25 May 23
Had an amazing experience dealing with Sean at Spring home. Based on my experience dealing with two other companies that quoted on my installation,... Sean met and exceeded my expectation as I am in sales and I didn't get any of the smart talk and intimidation from him or up sell. He was to the point and comfortable to deal with, quoted me as to exactly what I needed to meet my requirements and gave me a written quotation explaining everything in detail. The team that did the install was very professional and knowledgeable and did a nice neat job with no sloppy ends or mess left behind. I highly recommend them! The nice thing I was impressed with is they used their own installers not any subcontractors. Also did my research and if you're considering a unit the Mitsubishi unit is the way to go for a ductless AC and heat pump unit.read more
Miguel-Angel Lopez Jr.
Miguel-Angel Lopez Jr.
16:08 31 Mar 23
Most responsive, respectful, and honest heating guys I've dealt with ever. They got the job done ahead of time and the rates were competitive.... Pleasure working with George Li and his team.read more
Family1991
Family1991
19:20 01 Mar 23
Had a faulty furnace and decided to change to an upgraded Trane furnace model. A day after my home temperature is noticeably more comfortable. Any... issues I had with the furnace, the company was quick to address and fix. This is an good company you can rely on.read more
Diane
Diane
21:13 25 Jan 23
Spring Home replaced our old boiler. George and his team are professional, thoughtful and responsive to our many questions. The work was completed... according to the quote. We are happy with the new system and their services are exceptional. We definitely recommend the company, would go back to them again in the future. Many thanks again.read more
faisal mirza
faisal mirza
23:15 03 Jan 23
Shawn is a great family freind, always reliable. Call him now for your needs. Couldn't ask for more. Thanks Sean!
Joanna Celli
Joanna Celli
18:52 03 Jan 23
I can't recommend Spring Home enough! There is a reason why they were voted the best HVAC company in the GTA for 13 years straight. Sean was awesome;... he walked me through the entire process and made it so easy. Not only did he recommend a system that would work for my home, but he also took the time to explain why this was the best solution. Their prices are very competitive and the installation was extremely clean. I highly recommend Spring Home!!read more
Ethan Holtzer
Ethan Holtzer
02:21 01 Jan 23
Have and will continue to recommend working with Spring Home. They have always provided excellent advice, honest and fair pricing as well as great... installation teams.read more
Robert L
Robert L
22:00 15 Dec 22
Spring Home did a great job installing a new Zuba Central heat pump system in our older home (replacing our old Natural gas furnace from the attic).... They moved our HVAC out of the attic and into a spare closet. Job was done professionally and according to quote. Special thanks to Sam La for his responsiveness to our special needs. Sam was attentive, thoughtful and responsive to our needs and he took the time to come up with an HVAC plan to suit our space. While the job was complicated the service and approach Sam and his team provided made the process smoother.If you want your HVAC job done right, on-time and according to the quote, go with Spring Home. We are very happy with the new system, so much more efficient then our old furnace, it runs quietly and provides even heat. Tony and install team of Carlos, John also did a great job. We will be recommending Spring Home to family and friends who need any HVAC work done, and we would definitely use Spring Home again in the future.read more
Chris Baker
Chris Baker
02:26 30 Nov 22
Bought thankless perfect install fair price & amazing service.
Mike Hankey
Mike Hankey
15:47 19 Oct 22
Very dedicated to customer service, understand the home owners challenges and stresses when essential appliances misbehave. Dedicated and tenacious... in tracking down a complex furnace glitch and getting the system back into service. Overall very grateful for their help in getting our system up and running ahead of a family gathering.read more
Joshua Alveranga
Joshua Alveranga
15:48 23 Sep 22
My experience with Spring Home was amazing from start to finish. I had the Ductless heat and ac installed in my home and whole experience was... very smooth. My interactions with the sales person ( Sean) were great, he walked me through the whole process from start to finish. During the home visit he ensured that I had a full understanding of how the install would go and addressed all my concerns. Also my interactions the admin person (Rodina) were great, she helped with all my request and also answer all my questions. She was very professional and friendly.The installers were very professional and worked really hard to get the work done. They cleaned up an mess that was made and they asked my opinion when necessary. I was very impressed with their work.Overall my experience was a great one and I will definitely recommend this company to my neighbors and friends.read more
Debbie Pope
Debbie Pope
20:53 03 Sep 22
Donna B
Donna B
14:46 21 Jul 22
I’ve used Spring Home for installation and maintenance of both furnace and ductless a/c. Over the years they have been consistently professional and... responsive. There have been no problems but I contract them for maintenance yearly and their techs are unfailingly wonderful to deal with. Today my tech was Jun. He was on time and wonderfully polite - he worked very quickly and thoroughly. And while I’m at it, I’d like to thank Rodina too - every interaction with her has been pleasant and productive.read more
Rocky Manserra
Rocky Manserra
10:21 18 Jul 22
Good morning Amir,Just want to let you know that the adjustments you made to our A/C unit are working out really well. The unit runs quieter, less... often, yet the house seems overall cooler. Fantastic job, and thank you for looking out for our best interest!See you in November,Rockyread more
carol aziz
carol aziz
20:01 12 Jul 22
I hired Spring Home to install a cold climate air source heat pump and electric water heater. They answered all my questions, and were very... diligent in their work. I would highly recommend this company, especially for air source heat pump installations.read more
l Sam
l Sam
12:37 24 May 22
Diego Pascual Pastor
Diego Pascual Pastor
21:00 12 May 22
We changed our former boiler and water heater for a combo boiler and Spring Home team was excellent and responsive for providing quotes, assessing... the installation, figuring out challenges and providing solutions, performing the installation and administration process was smooth. They accommodated also some request that were not initially discussed during the initial assessment that goes beyond their regular work. Spring Home places customer satisfaction first and we highly recommend their services to other potential customers. Special thanks to George to accommodate our request and David and Peter for their excellent work during the installation.read more
Hannah Saul
Hannah Saul
14:01 30 Apr 22
Michael Capan
Michael Capan
13:40 27 Apr 22
Had a great experience with a heat pump installation. The crew was polite, kept my house clean, quick, and did an excellent job with the installation
Nazar Almakki
Nazar Almakki
20:19 03 Apr 22
Fast response and professional technicians, I would highly recommend.
Chris Tan Alano
Chris Tan Alano
00:53 15 Mar 22
I have been using Spring Home whenever I have furnace and/or AC needs for maybe 7 years now. They are truly reliable and gets the job done. Last... night we were not getting heat out of the furnace. Contacted them through their service department (Amir) who promptly contacted me to book a service call. (David) the technician is very knowledgeable and fixed the issue. And they are all very responsive from top (George) to bottom, regardless of whom you talk with. More importantly, very competitive pricing as always and they follow-up on you to confirm job is done right! Thanks as always Spring Home!read more
Joel Liederman
Joel Liederman
00:36 11 Feb 22
The heat exchanger on my 15+ year old Ruud furnace was leaking water and needed to be replaced. Rodina at Spring Home ran interference with a Ruud... distributor, ordered the required part and arranged for Spring Home's technicians to do the replacement work. Amir and his helper were polite, tidy, respectful (as in masked) and efficient workers and managed to do the repair in a reasonable number of hours. I am very satisfied with Spring Home and will call them if I ever need any other HVAC servicing. Highly recommended.read more
Allan S
Allan S
21:55 08 Jan 22
My first experience with Spring Home was in 2013. I contacted them for a no heat situation with my furnace. The technician diagnosed and reset a... stuck gas valve and cleaned the furnace. It continued to work well until it was replaced last year. I appreciated his honesty as another company might have suggested I replace my 13 year-old furnace instead.In 2017 they replaced my rental water heater with a new gas-fired, energy star water heater. The crew arrived within the scheduled time frame and installed the new heater in approximately two hours. They also moved the old heater to the garage for the rental company and even swept the basement floor prior to leaving.I contacted Spring Home in October 2021 for a quote to replace my old furnace/central AC with high-efficiency units. I also wanted a ductless AC in my home office. It has three west-facing windows and gets really hot during the summer. The salesperson gave helpful suggestions about the equipment that would best suit my needs and their pricing was competitive.A week later, a crew of three arrived as scheduled and installed the furnace and AC units within a day. They used drop cloths to protect my flooring and cleaned up the basement floor when they were done. The next morning, two techs installed the ductless AC in my office.I am pleased with the pricing, installation and service offered by this company. I highly recommend Spring Home Heating and Cooling.read more
Ben M
Ben M
11:30 01 Dec 21
Great prices! and perfect install highly recommend using these guys! Ask for Sean!
ehwarieme ufuoma
ehwarieme ufuoma
20:31 16 Nov 21
Fay Nicolaou
Fay Nicolaou
12:05 05 Sep 21
Wall J
Wall J
15:39 30 Aug 21
Was able to call in and easily book a visit to fix A/C, they found and replaced a broken part in the same visit. Smooth process.
Willie Wong
Willie Wong
18:17 27 Aug 21
Always reliable!
Richard Haynes
Richard Haynes
20:16 10 Aug 21
We had a ductless heating and air conditioning unit installed in our third floor room. Good and professional service from the time we made the call... to the finished job. From our point of view it was very easy and quick.read more
Brian Liu
Brian Liu
01:10 05 Aug 21
George from spring home was very patient and provided valuable recommendations on our ductless heating and cooling installation. Highly recommend if... you are looking for a quality service experience.read more
Natalie Chung
Natalie Chung
13:41 20 Jul 21
Spring Home has always been our contractor of choice in resolving all our heating and AC issues over the past ten years (both residential and... commercial).We recently had an issue with a leaking furnace and called Spring Home immediately. They had someone out to assess the issue in a matter of hours and our furnace was fixed quickly and efficiently.If you need a reliable contractor for any heating or AC issues, we highly recommend Spring Home.read more
Marco
Marco
22:37 17 Jul 21
very good service at reasonable price; definitely recommended
Donna M
Donna M
23:12 15 Jul 21
I got an AC and Furnace installation four years ago with Spring Home . They were great. Recently I had trouble with my thermostat. Although it... was only a thermostat Rodina responded quickly and resolved the problem. I would highly recommend Spring Home Heating and Cooling.read more
Merriam Peace
Merriam Peace
17:26 15 Jun 21
Highly professional team. Referred by 2 neighbours with the same great experience.
Matthew Ho
Matthew Ho
00:58 10 Jun 21
I will start off by saying that my experience with Spring Home Heating and Cooling Systems was great from start to finish. I worked with Spring Home... in April of 2021. I had started off searching for HVAC companies to replace our A/C, air handler in our roof and thermostat. Before deciding to work with Spring Home, I had contacted five other HVAC companies to get a range of quotes as well as to understand the processes involved for the work we required. Right from the start, Spring Home stood out from the other HVAC companies I contacted. While some took several days (a couple took over a week) to return my call, Spring Home was very responsive and contacted me promptly. The sales representative that contacted me (Sam) was very patient and took the time to explain things to me, including the process to visit and inspect the existing units, educating me on what each units do and key considerations before making a decision, brand comparison, and the billing process if I were to work with them. Sam spent over an hour answering my questions and making sure I was well informed. Sam came to visit and checked out the units and spent time explaining what was currently installed and gave suggestions on what his recommended solution would be. While trying to do my own research, Sam also offered time to answer further questions I had while trying to figure out what was the best setup for my home. Overall, I really appreciated the time and energy spent to make sure I was able to make an informed decision. When it was time to do the work, we had three technicians come and remove the old units and install the new ones. The technicians met with me first to explain what they will work on first. They were very careful when working around the house (it’s a small house with tight squeezes) and laid out protective layers around the areas they were working at. Early on one of the potential challenges that was notified to us was that we may need to cut open our ceiling to have an opening large enough to remove the old and bring up the new unit. We were pleased to learn that the technicians managed to be very careful and was able to utilize the return opening and not have to open up our ceiling. The work took one and a half days work, and during the process I had random questions and requests and the technicians took time to explain to me how the units would work and how our new thermostat controlled each of the units, along with an HRV and rad heating we had in place. When the job was done, I tested out the settings and new thermostat, and thought that there was something not working properly. When I contacted Spring Home, they worked with me to have the technician come back a couple days later to check things out again and to make sure things were properly set up. I was very happy at the responsiveness and they certainly demonstrated that they cared for their customers. Overall, I’m happy I made the decision to work Spring Home and have been enjoying my new A/C during the recent hot weather.read more
Grace Yu
Grace Yu
03:34 09 Jun 21
We have very good experience with Spring Home for 6 years now: In 2015, spring home recommended and installed John Wood water heater, flawless; in... 2016, We hired them back to install new Lennox Furnace, again flawless; in the winter 2020, we planned to install radiant floor heater. Without thinking twice, we called spring home. The experience was the same remarkable. The communication was smooth. The technicians were very friendly and knowledgeable. They listened to our concerns and were patient to answer the questions to our satisfactory. They made us feel comfortable using their products. In 2021, actually last week, Our A/C stopped working on the hottest weekend. We called spring home. Within hours, their technician Peter showed up. Within hours, the problem was fixed. We really appreciate the service they provided and will recommend spring home to all my friends who are in need of HVAC. Thank you George and the team.read more
Robert Johannsen
Robert Johannsen
13:17 28 May 21
I have dealt with Spring Home for many years, for my AC, Furnace and tankless water heater. I'm always happy with their work, their professionalism... and attitude. Always punctual and reliable.read more
Ron Murdoch
Ron Murdoch
18:27 30 Apr 21
Niloofar Radafshar
Niloofar Radafshar
22:16 06 Apr 21
George is one of the most trustable and dependable people we have dealt with. He is very knowledgeable and the work is high quality and professional.... We got replaced our boiler system with complete ductworks and full AC, furnace and boiler. The result is great and we get much better performance than most of our neighbours’ systems. I would work with this company again.read more
Shaju Mathew
Shaju Mathew
11:43 14 Feb 21
I have been using Spring Home for 8 years. I hired them initially to replace my furnace and add natural gas lines. I have used them each year for... ongoing maintenance. I have always been impressed with the quality of their work, their fair prices and the warmth and flexibility of their staff. I have recommended them to family and friends over the years without hesitation.read more
Cy D
Cy D
03:24 11 Feb 21
M M
M M
02:06 08 Feb 21
I have had two installations of furnaces, at two different properties from Spring Home. They have been amazing on price as well as installation. Very... knowledgeable, very professional and I would highly recommend them.I use them for maintenance too and again very reputable company that you can count on.read more
Charlie H
Charlie H
19:43 07 Feb 21
We called Spring Home for a quote for a boiler installation as we were happy with previous work they did for us. George took time to thoroughly walk... me through various replacement options. He answered all my questions and went above and beyond by following up with detailed notes of our discussion and estimates. George's technical expertise and professionalism gave us confidence that we were making a good choice and that the installation would be done well. Prior to installation day, the team thoughtfully did some pre-work to reduce the in-home installation time. This was especially helpful during covid for everyone's safety. It limited the amount of time that we were unable to use the water or heat the home. We (and our young kids) appreciated this very much. There was a minor issue with the boiler pressure a couple days post installation, but the team arrived quickly and fixed it immediately. It's been running perfectly since then. Thanks again George and team. A job well done!read more
chris papadolias
chris papadolias
23:07 29 Jan 21
Excellent
Kaye Martin
Kaye Martin
04:42 26 Jan 21
In the 11 years that I have been a customer, I have always had caring, courteous, and professional technicians come to my home. Each takes the time... to explain and show what they have done and are happy to answer my questions. The office staff is very quick and helpful as well.read more
marie lee
marie lee
16:05 20 Jan 21
Many thanks to George, his office staff and technicians. George was very gracious and offered his assistance without my asking to help get my furnace... replaced. I had difficult neighbours who made replacing my furnace problematic. His office staff was very cordial and friendly when I had to reschedule the installation several times. His technicians had to work with my neighbours shouting at them but they carried on to get the installation completed, for this I am truly grateful.I am very pleased with the Trane furnace. It is so much quieter than my previous furnace. I would definitely recommend Spring Homesread more
Sarah Grant
Sarah Grant
19:04 07 Jan 21
Spring Home has worked with two of our clients and provided them with reasonable quotes for heat pumps (one ductless and ducted). One of the clients... had their ductless heat pumps installed last week. They are incredibly satisfied with the results - a more comfortable home, clean slick installation and they are breathing easy with the cleanest greenest home heating system out there!read more
Maxwell Radway
Maxwell Radway
19:03 31 Dec 20
I received excellent service from the team at Spring Home. I already knew that I wanted to install a new boiler and had a few different companies... provide estimates. George came over and I could tell right away that he was an expert. The installation was done promptly, efficiently and skillfully. I highly recommend.read more
orest artus
orest artus
05:39 31 Dec 20
Team of professionals, great customer service and quick warranty response.
Harley Chow
Harley Chow
00:52 15 Nov 20
Very happy with service from Spring Home. Their technicians do their job efficiently. I got their spring and fall service package and I receive a... checklist of what they looked over. Gives me a piece of mind that my furnace and AC are running smoothly.read more
tarl Armes
tarl Armes
23:58 30 Oct 20
Great service all around. From the field techs to the service department. Definitely recommend.
Joey Kong
Joey Kong
03:05 28 Oct 20
Highly recommended and very appreciated with Spring Home. A lady of the front desk and the Techian is very friendly, professional, and helpful. Our... heater exchanger was broken for two weeks ago. However, they tried their best to fix it as soon as they can, even though during that time their scheduled was really full. I was very appreciated with this. They also provided the best service with professional knowledge. Therefore, I am a highly recommended to using their good service.read more
Shawn Rajah
Shawn Rajah
00:57 25 Oct 20
We are very pleased with your work. Your technicians are very knowledgeable and hard working. I'd highly recommend this company for all your heating... and cooling needs. Thank you for your hardwork.read more
Glen Shortliffe
Glen Shortliffe
23:42 16 Oct 20
My AC went down over the summer and my house turned into an oven during the peak of Covid-19!! Fortunately, I found Spring Home to help me resolve... the situation. Cy patiently worked with me to carefully determine what the issue was and what my my best options were. I ended up deciding on a new Daikin furnace and AC. Cy helped ensure all the appropriate parts could be sourced, which was complicated due to the pandemic. Spring Home offered the best solution at the best price. I compared the same system with other vendors, and could not do better on price. In the end, I not only got the best price, but I got the best install and service as well.George the owner came over with his install team on install day (on time and as planned), and carefully reviewed everything to make sure the job would go smoothly and his team knew what to do. It was a tricky and complex install, and the team did a fantastic job. My new HVAC system is so quiet and the house is super comfortable. Much better than before.Thanks Spring Home!read more
D L
D L
16:10 07 Oct 20
I had Spring Home install 3 Ductless AC Units this past summer and I was extremely satisfied with their service. From the start George was very... prompt in his communications and worked with me on a unique solution for my house. The installation crew was very professional and worked with myself and my neighbour to complete everything in a timely and tidy manner. I would not hesitant to recommend Spring Home.read more
Adnan R
Adnan R
14:27 10 Sep 20
Eddie Chan
Eddie Chan
13:38 03 Sep 20
I picked this company as this is the only company (among the four companies) who send a sales representative (Cy Goh) to my place who took time to... examine my installation site and then explain what product I should use. They are not the cheapest compared to all the quotes I got as I believe you get what you paid for.The installer ( Dhillon and Aman) took about 6 hours to do the installation which I believe they were taking their time to do a proper installation as opposed to rushing the job and then go to another location to do another installation. They are very professional and sincere. I am extremely happy with the product and the serviceread more
thunderq
thunderq
00:14 02 Sep 20
This is my second AC that I purchased from Spring Home. George and Shirley were extremely responsive and the installation went very smoothly. I would... not hesitate to purchase an AC from Spring Home in the future.read more
Laurie access
Laurie access
21:21 31 Aug 20
I was told by one Heating & Cooling company that my furnace heat exchanger was cracked and suggest to get a new furnace because it would be hard to... find parts for furnace more than 15 years old. I called Spring Heating & Cooling Air Conditioning and was told the heat exchanger is still under Carrier warranty (20 yrs).Spring Heating & Cooling company technican drop by for furnance diagnostic test and result was my furnace is working great and do not need to be replace therefore saving me from $1,000 +(new heat exhanger labour) to $4,000 (new furnance)I would highly recommend their services.read more
Mike Brown
Mike Brown
12:13 07 Aug 20
George is a very knowledgeable person.He is always willing to work with you regarding your needs and budget
T Brad
T Brad
03:24 03 Aug 20
July 2020 - Once again, Spring Home provided excellent client service. We had maintenance done on our air conditioning unit this summer. The... technician was able to determine what the issue was and fixed it on the spot. He was efficient and very skilled in determining the problem.Rodina who works in the office provided information and answered all my questions. She is very client focused and very responsive. She is fantastic!Thank you.We had a ductless air conditioning unit installed in our house two years ago. Spring Home was great, from the very beginning of the process when we met Cy, who talked to us about the best ductless air conditioner for our home to the guys who installed it. We were very impressed. They arrived when they said they would and were very neat and tidy with the installation. Two years later, we are still very happy with the air conditioning unit we purchased. Rodina who works in the office always goes the extra mile to ensure that we get the date and time we areavailable and answers questions promptly through emails that I have sent her. She sends out reminders and introduces by email who will be coming to service the air conditioning unit. We had the air conditioner cleaned recently by Amir. He was great! He took the time to explain to us how to maintain the filters in the air conditioner, so we would get the best cooling for the summer. He answered all my questions and was on-time. Great customer service! We couldn't ask for anything better. Thank you Spring Home!read more
Steve Pukonen
Steve Pukonen
14:52 20 Jul 20
Spring Home replaced our broken AC system the very next day after I contacted them. Absolutely phenomenal service considering this happened during... the busy cooling season and extended heat wave!read more
Loryn M
Loryn M
05:19 18 Jul 20
Spring Home Heating and Cooling are a wonderful company to deal with. You can always tell how good a company is by the way they handle a problem. My... air conditioning stopped working and they came over right away to check the problem. They had to order in a part which they got delivered to me extremely quickly. They then sent over their technician who was wonderful and friendly. He got the job done very quickly. I would highly recommend this company. They are fantastic as well as a very friendly staff.read more
David McW
David McW
17:53 16 Jul 20
I am very pleased with the service provided by Spring Home, from initial contact to installation and follow-up. I inquired with three companies about... installation of a ductless system and Spring Home was the first to reply, the very next day in fact even though it was a holiday. Sam La patiently answer my questions, including those not directly related to the current project. This all took place during Covid-19 stage 2 and everyone from Spring Home who came to the house was masked, which I appreciated. On top of the quality service, the price was less than that quoted by the two other companies. I would recommend Spring Home to anyone considering ductless or other HVAC work.read more
Eugene Wing-King
Eugene Wing-King
20:01 08 Jul 20
Last Tuesday (June 30th) was the beginning of a heat wave in Toronto and my house air conditioning was suddenly not working. There was air coming out... of the vents but no cooling at all. So I phoned Spring Home right away. The administrator found me a technician that morning! Kiril, the technician, showed up and after much checking determined it was my valve that failed. So I phoned the administrator hoping to get an early schedule to replace the valve. She phoned me back and said Kiril was able to come back the evening to fix the problem! You could tell she understood the customer’s needs because we were going into a heat wave situation and air conditioning would make a huge difference on our comfort. Kiril did a great job. He went beyond the normal duty to explain to us what was wrong. He was patient and dedicated. I am extremely satisfied with Spring Home’s service. I highly recommend their services.read more
Vince Jayasatria
Vince Jayasatria
16:52 07 Jul 20
We had our furnace furnace, AC and Hot water tank replaced. Technicians very professional and Rodina in customer service is excellent and very... helpful. Recommend this company to anyone. Just had maintenance done on the air conditioning. Very easy to set up appointment with Rodina in Customer Service and technician came and did the service maintenance. Excelllent serviceread more
Jasper Chou
Jasper Chou
16:31 29 Jun 20
I am totally impressed with the end to end service from Spring Home heating team and am very glad that I chose them for my new furnace and AC... solution. Everyone we dealt with from getting a quote, scheduling an appointment to the actually installation day did a fantastic job. Thanks to Bijan, Archita, Dhillon, June and Denver; all of you have made a difference in delivering a positive customer experience.read more
A. Cameron
A. Cameron
14:09 05 Jun 20
We are very impressed with the professional service provided by Spring Home. After 20 yrs. with another company who failed to provide any real... customer service, the difference is clear. We highly recommend S.H.read more
Samit Grover
Samit Grover
16:31 29 May 20
They are very professional people and always provide excellent service on time. Highly recommended
Cheech Sun
Cheech Sun
19:06 18 Mar 20
From the first phone call to final transaction they are professional, knowledgeable and pricing it was everything that was told by the referral from... a friend of mine! They did not disappoint and it was a very pleasant experience with this outstanding company!read more
Branden Burns
Branden Burns
02:48 09 Feb 20
These guys are so good. The best. Thanks
Next Reviews
js_loader
Call Now Button