Why Is My Ductless Air Conditioner Not Cooling My Home

Why Is My Ductless Air Conditioner Not Cooling My Home

The last thing that any homeowner needs during the summer is an inadequate cooling system that decreases your home comfort and leaves you feeling irritable. If you’ve noticed that your ductless air conditioner or heat pump is not cooling your home like it used to, it could be due to one of the following issues.

Not Maintained
One of the most common reasons for reduced cooling performance is that the system is not being maintained properly. While there are some simple tasks you yourself can do, like checking and changing the air filter regularly, there are other tasks that are best left to a professional. Namely, the cleaning of certain parts within your system, such as your indoor unit’s evaporator coil, and your outdoor unit’s condenser coil. The expert technicians at Spring Home can absolutely take care of these issues during a service appointment.

Too Much Sun
Your ductless system is no different from you, in that it shouldn’t be exposed to excessive amounts of direct sunlight either. If the external portion of your ductless system is installed in an area that receives a lot of sunlight, it could be the reason it is not cooling your home properly. Your ductless system can’t adequately exchange hot and cold air if the unit itself is too hot to begin with. The layout of your home and yard can make this difficult, but your HVAC technician will be able to help you come up with a solution.

Refrigerant Leak
Refrigerant leaks can be hard to detect if you aren’t a trained professional, but you will likely notice that your refrigerant line has a leak if your ductless system is not cooling your home like it used to. Contact a licensed HVAC technician right away if you believe your system has a refrigerant leak because it can be harmful to your health if you come in contact with the refrigerant materials.

Age
Ductless systems eventually get old and suffer from wear and tear just like any other piece of home comfort equipment, and if your unit is more than 10-years old, it could be the reason it is not able to cool your home anymore. Replacing your system with a newer model will increase your home comfort, and it will also reduce your monthly bills. The reason for this is that the technology in newer systems is far more advanced and uses less energy.

Is it time to replace your ductless air conditioner or heat pump?
Spring Home has the equipment and solutions you need!

Spring Home has been servicing the HVAC needs of the GTA for over 15 years. Our award-winning team of licensed technicians is committed to providing our clients with service they can trust and equipment they can rely on.

Connect with us on Facebook, Twitter, and LinkedIn
for more tips and to stay up-to-date with our latest promotions.

CONTACT SPRING HOME HEATING & COOLING

For emergency repair please call (416) 272-8898.

To schedule a service or request a free quote, fill out the form below and one of our home comfort advisors will follow up with you shortly.

Name(Required)

First Last

Phone(Required)

Address

Street Address Address Line 2 City Province Postal Code

How can we assist you?(Required)

Additional comments(Required)

CAPTCHA

4.8

Based on 180 reviews

See all reviews

Marisa Jeronimo

23:29 14 Apr 25

I recently had the pleasure of working with Justin from Spring Home to upgrade both my water heater to a tankless system and my furnace to a 2-stage variable speed unit. As someone who admittedly knew very little about HVAC systems, the idea of upgrading was a bit intimidating at first. I had only done one HVAC upgrade in the past, and I didn’t feel very confident about navigating it on my own.Thankfully, a close friend recommended Justin, and I’m so glad she did.From our very first conversation, Justin put me at ease. He took the time to explain all of my options in simple, easy-to-understand terms. He was incredibly patient with all of my questions (and I had a lot of them!) and made sure I felt comfortable and informed every step of the way. It was clear from the start that he genuinely cared about helping me make the right decisions for my home.The installation process itself went smoothly and efficiently. The team was professional, respectful of my space, and paid attention to the little details that make a big difference. The quality of the work is excellent, and I’ve already noticed how much more consistent and comfortable the heating has become.Justin has also been incredibly responsive; whether it was a quick question over email or a follow-up phone call, he always got back to me quickly and thoroughly. That level of communication made the whole process feel seamless and stress-free.If you’re thinking about upgrading your HVAC system and want someone who is knowledgeable, trustworthy, and easy to work with, I can’t recommend Justin from Spring Home highly enough. I’m so grateful for the referral and now I’m happy to pass that recommendation along!— A Very Happy (and Much Warmer!) Customer

Dorian Slizowski

23:09 14 Apr 25

As someone who's been in the trades for years, I usually go into these situations with a bit of skepticism. When my furnace needed replacing I knew my and my AC wasn’t far behind so I started shopping around. I might not specialize in HVAC, but I know enough to spot good workmanship and sound advice. That’s exactly what I got from Justin at Spring Home.Right off the bat, Justin stood out. He didn’t just show up to sell me a system. Instead, he took the time to really explain how everything worked and what options made sense for my home. He asked the right questions, listened to what was important to me, and based his recommendations on that, not just a cookie-cutter approach.He also suggested a few small ductwork tweaks that have made a noticeable difference in how the system performs. My house is more comfortable than it’s ever been. No more hot and cold spots, just even, quiet airflow.One thing that really impressed me was that Justin was the only salesperson who actually did a proper heat load calculation to size the equipment. Everyone else just quoted the same size I already had, no questions asked. That attention to detail goes a long way in my book.The install team were professional, clean, and clearly knew what they were doing. Overall, I’m really happy with the job. You get what you pay for, and in this case, it was well worth it. I wouldn’t hesitate to recommend Spring Home.

Jison Lee

23:37 08 Mar 25

I had an outstanding experience with Spring Homes.About 10 years ago, they installed my AC, but unfortunately, the job wasn’t done efficiently. I didn’t realize the issue until recently, when I reached out to Sam for a quote on a new furnace.From the start, Sam was incredibly honest and upfront. He took full responsibility for the mistake made during the original AC installation, which I really appreciated. He explained that at the time, Spring Homes was a young company and didn’t yet have the systems in place to ensure all installations were done flawlessly. His transparency and integrity immediately stood out to me.I had quotes from three other companies, but they all seemed pushy and overly eager to make a sale, almost like they were trying to take advantage of me. Sam, on the other hand, came across as genuine and trustworthy. He was more focused on making sure I had all the information I needed to make an informed decision, rather than just pushing a sale.Sam was also incredibly accommodating with my schedule for the furnace installation, and he personally oversaw the work to make sure everything was done correctly. Not only did they install a new furnace, but they also corrected the previous mistake with my AC installation, which was an extra touch that really made me feel valued as a customer.I’m beyond impressed with the level of service Spring Homes provided, and I’m glad to see a company that values integrity, quality work, and customer satisfaction. I highly recommend them to anyone in need of HVAC services!

Paul Freeman

12:45 25 Feb 25

We needed a new water heater and Justin walked us through every step of the process. He told us about the different options - tank vs tankless and helped us to make an informed decision. He readily answered all questions we had and the pricing was quite fair.The workers came at the agreed upon day and time and were professional and efficient in their installation. We would highly recommend Spring Home and would not hesitate to call them again in the future.

Steve A

00:39 25 Feb 25

I'm very impressed with the service I've recieved from Spring Home. I've known I had to replace my furnace for a while now but I've been putting it off because in my previous expierence, dealing with hvac sales people is worse than dealing with used car sales people. I contacted Spring Home after I had a few companies come by who I didnt feel very comfortable with. Justin called me very quickly after my initial inquiry and we had a lengthy discussion on the phone. He came by shortly after and sat down with me first to get an idea of what I was looking for and what I felt like the current system wasn't giving me - not one other sales person did this. We went to the basement and he took a look at the system. He educated me about how my system works and what surprised me was that he did not promise the world. He set proper expectations of how the system would work and what I should expect from a new system. He gave me a few options and the pros, cons, and pricing of each. What I liked was his impartiality about the whole situation - I didn't feel like I was being sold. I felt like he really did have my best interests in mind. He wasn't the cheapest quote but I felt really comfortable with the changes he suggested to make. The installation went well and the technicians cleaned up after themselves. Overall I'm very glad I called for another opinion and I can confidently say that Justin changed my mind about hvac sales people.A few important things to note that we're important to me were the fact that they don't use subcontractors and that they have a 24/7 365 emergency service line.Great job.

21:54 05 Feb 25

my 50 year old furnace broke down beyond repair. i was refereed to sam at spring home from a reputable electrical contractor. i am a trades person myself but i am not a furnace expert by any means. sam answered all of my questions, provided advice and just over 24hrs later a spring home crew showed up and did a very professional, clean job. in about 6hrs i had a brand new EFFICIENT furnace up and running. i would highly recommend them.

Pui Mak

18:19 29 Jan 25

My 15 y/o furnace broke down and the Spring Home technician recommended a new furnace as it would not be worth it to repair.Sam came the next day and spent almost 2 hours to educate me on a lot HVAC and answered any questions in great detail. He took the time to measure my house and perform proper calculations to give me his best recommendations for my options moving forward. He was never pushy as a sales and was very helpful and resourceful.A couple days later the technicians came and did the install. They were friendly and professional and clean.Overall I am very impressed with everybody at Spring Home who helped me with the new install. They aren't the cheapest but I think they are reasonably priced and definitely worth it.

Jonathan Blackwell

01:37 20 Jan 25

Excellent experience replacing my furnace and AC. Justin was honest, his team reliable and prices competitive. His team did a great instal and gave me helpful advice and options on short notice. Strongly recommend.

Mike Lau

17:56 28 Dec 24

A very good and professional services, thx Justin!

Ben Li

18:54 13 Dec 24

After shopping around different HVAC companies for a tankless water heater installation, we went ahead with Spring Home Heating & Cooling after a positive experience with Justin. He was upfront about costs and provided a lot of guidance to us as first-time homeowners. Shopping for water heaters can be daunting, especially if it's your first time. Justin's professionalism and transparency really won us over, and the price was also competitive to other quotes we received from the market. We had no issues with the installation team either, who efficiently installed the tankless heater and required exhaust piping. They were even nice enough to help us carry a shelf down to the basement! Overall, it was an excellent experience working with Spring Home Heating & Cooling - we will reach out to them again if we ever decide to replace our furnace!

Al Jones

15:57 18 Nov 24

Had water heater replaced recently. Peter the main HVAC guy and his team was great, very professional and installation went smoothly. Justin was my main contact on the office end and got a lot of support from him. Price of unit was competitive. Highly recommended!

V J

17:56 08 Nov 24

Spring Home was recommended to me by family. I'm glad we took the recommendation, as they have been great to work with. We have mostly engaged with Sam, who organized our AC installation in an efficient and timely way. He took the time to share all of the options and pricing in detail. The installation went smoothly and unit is working as it should. We are continuing to work with Spring Home for annual furnace and AC maintenance and are satisfied with the ease of working with their team, all of whom have been knowledgeable and courteous.

DD BB

21:36 03 Nov 24

New FurnaceI recently needed a new furnace for my senior dad, and Justin at Spring Home Heating & Cooling System Inc. exceeded my expectations. From start to finish, he was incredibly responsive to my emails and questions, handling all my concerns promptly and professionally. I was on a tight timeline, and he made sure to work with me to get the furnace installed quickly. Justin’s commitment to excellent customer service and his professional approach made the entire experience stress-free. Not only does the furnace function just as expected, but the installation was completed with such attention to detail. The work area was left so neat and tidy, and its clear that a lot of care went into ensuring a quality setup. Thank you again for the professionalism and high-quality service. I’m truly grateful for the excellent experience.Highly recommend!

Samit Grover

03:59 03 Nov 24

I purchased and got installed a Tankless Water Heater from Spring Home and had a fantastic experience. Justin was very knowledgeable and professional and provided excellent service. Highly recommended.

Daniel Abrams

11:51 12 Oct 24

Great experience with Spring Home. Our sales rep Sean was fast and attentive and the installers were professional, clean and efficient.

Derek

17:14 04 Oct 24

We needed to replace our furnace and A/C unit. While doing some online research, I came across Spring Home Heating & Cooling. Based on their excellent reviews, I contacted them by phone for an estimate. I was quickly connected with Justin who reached out to schedule an onsite visit.During his visit, Justin walked me through our various options, while making a number of recommendations. He took his time to answer any questions we had, and was extremely knowledgeable about the products we were interested in.Once we made our decision, the installation was quickly scheduled and done within a day. After the installation, we had a few additional questions and concerns which Justin promptly addressed and remediated.Overall, we were extremely happy with our interactions with Justin and the products recommended which we ultimately had installed. I would not hesitate to reach back out to Spring Home Heating & Cooling in future.

Karen Berg-Weltman

15:58 23 Aug 24

I had an excellent experience with Spring Home and their technican Ali, who repaired my A/C issues. He was professional, knowledgeable and extremely efficient.

D R

17:42 22 Aug 24

We recently had a 2-head ductless mini-split system (Mitsubishi) installed, and I can confidently say this is the best HVAC company I've ever worked with. Sean was incredibly nice, knowledgeable, and took the time to explain everything in detail. The installation was carried out with the highest level of professionalism. The pricing was very reasonable compared to other quotes we received. Additionally, the team at head office was courteous and prompt in addressing any questions we had. Overall, we are extremely satisfied with the entire experience.

David Connally

16:25 20 Aug 24

I had an old furnace, a/c and gas hot water heater. With Spring Home’s hard work, I updated to a Mitsubishi Zuba heat pump and AO Smith Heat Pump Water Heater.Sean came to the house and listened to my goals, gave me some ideas and put together a quote. It was not the lowest quote I got out of 4 I sought from a variety of hvac companies, but it was clear to me that Sean had the best grasp of the federal loan program I was working with and the options available. He based his advice on recent knowledge of Mitsubishi’s equipment, what my energy audit had shown and how to put together a system that would meet my goals (full electrification on 100 amp service). He was the only one of the 4 that really wanted to see the energy audit results before finalizing his quote. That told me a lot.Stephen, David and Quang made it happen at install time. No project ever goes exactly the way you plan it. There are always surprises and challenges. The key for me is how people deal with those surprises and challenges. The installers did a great job. Excellent communication. They left the job site as clean as possible and there were no surprises for me.Sean and the office staff were available by email, text and phone to field questions. Everybody I dealt with was reasonable and forthright.In a nutshell, the Spring Home crew knew what they were doing, did what they said they’d do and charged a reasonable amount of money for it. I’ve been around trades all my life and I was really impressed with this company. Good job. Don’t hesitate to give them a call.

Aj Jaffer

14:51 26 Jul 24

Spring Home came saw and conquered! That’s pretty much how it went. New furnace Air conditioner tankless water heater and the team that arrived were courteous and kept the place clean during and after installation. Two day install was complete in one day! Amazing job!

Joy Santos Aguinaldo

22:15 17 Jul 24

Last month my 20+yrs old AC unit gave up, I have a visitors coming from US, I panic coz of it’s so hot in my house. I immediately call 2 companies to give me a quotation. When I check their quotation, I found them incomplete and lucking of some accessories. A neighbour of mine recommended Spring Home Heating & Cooling. Justin Salgado came to my house and gave a detailed and honest quotation.To top up that, it was installed immediately. This company is highly recommended. Thanks Justin for the job well done!N. Santos

Leah

19:52 15 Jul 24

Amazing experience speaking with Justin about my parents aging AC and Furnace in Richmond Hill. Very thorough and fair with pricing.

Stephen C

23:50 12 Jul 24

Spring Home replaced my furnace over 10 years ago. During the past heat warning week, my aged central a/c broke down. I only contacted Spring Home for a new central a/c since I had good experiences with them. Sean is very knowledgeable and took his time to explain various options to me and even walk me through what to expect with the installation process. Sean was able to schedule me for the earliest possible installation date during such a busy heat warning time. I would not hesitate to recommend Sean and Spring Home to family and friends.

karen

16:33 04 Jul 24

Justin is very knowledgeable and took his time to explain various options to me before deciding what unit to purchase. He is prompt in following up on questions you may have.

Chris P

14:43 10 Jun 24

When my water heater and furnace recently broke down, Sam La came to the rescue. He explained very clearly how my existing system had been working, and then laid out some other, more cost-efficient options that were possible. He explained the various pros and cons of different installation options and set-ups in my specific situation as well as the short-term and longer-term up-front and/or operational cost savings gained with each option.On the installation day, the technicians went above and beyond. It is clear they take great pride in their work. Peter especially, dealt with some challenging venting and ducting issues with ingenuity and grit. They worked an extra-long day to ensure the system was ready to be used that evening.I usually find that technicians who are actual employees of a company, and not sub-contractors from another company, care more about their work and this installation reinforced this belief for me. From start to finish, I was very happy to work with the truly professional team at Spring Home Heating and I am confident in recommending them.

Reccia Mandelcorn

22:24 05 Jun 24

After purchasing a furnace and air conditioner from Spring Home several years ago, Spring Home remained our "go to" company for the purchase of a new tankless hot water heater.Justin was incredibly helpful in answering all our questions - plus going the extra mile to ensure all went smoothly with removing the rental from another company and making sure the electrical work required was up to code for the new installation. Honestly, he must work 24/7 as he was always available and so very knowledgable.If you are looking for excellence in customer service, follow-up, and competitive pricing, I can't see how you can go wrong with Spring Home.

Andrew Petersen

02:43 01 Jun 24

Quick install, very professional installers.

Jasper Hitchcock

19:32 01 May 24

Sam La was great to work with from the start. His knowledge of the products was dead on. We are now on our 4th project with him. The follow-up service provided really helps to keep the units running smoothly.

Scott Pasternack

20:34 21 Apr 24

On the recommendation of a friend, we hired Spring Home to install a new high efficiency boiler and indirect water heater and then to install ductless A/C heat pumps. We worked with sales rep Sam La who is incredibly knowledgeable, thorough, patient and responsive. Thanks to Sam, we knew what to expect from the products and the installation. He also provided honest pricing. In addition, the customer service and installation managers are committed to making sure we are satisfied. The installer teams themselves arrived on time, cleaned up properly, and stayed to make sure everything worked properly. (However, like many contractors, they didn't always communicate how long certain aspects of the job might take.). We will see how the A/C works out as summer approaches . . .Overall, a positive experience.

Rajat Goyal

12:00 05 Apr 24

We had a smooth experience of purchase and installation of a gas furnace. Justin was extremely patient while answering all questions regarding furnaces and helped us at arriving at the final decision. The installation guys were extremely professional and did a fantastic job. We highly recommend Springhome for any heating/cooling solution requirements.

Carol L

23:31 31 Mar 24

It's very challenging to start all the major repairs as a new home owner. The new home was built in 1940s. The first thing we had to do is to replace the old boiler and water tank per issuance company requirement. We looked up and contacted quite a few contractors. Luckily we met George from Spring Home who spent a lot time to explain the system and all options in the language that we can understand. He's very considerable and resourceful. The whole process of removing old boiler and water tank, and install the new combi-boiler went through smoothly and stress free! One time, in order to accommodate our space saving request, his technicians had to redo some part of their work without any question. Because of their quality work, we decide to continue to have them installed our heat pump. We are very happy with their service. Their technician Peter was very humble and professional! Thank you!

Maryanne Stillo

15:42 15 Mar 24

Great service, have been using them for years.

Dan Corrieri

01:01 17 Feb 24

Spring Home recently installed a new furnace in our home and everything from the point of sale to the installation was smooth.12 years ago Spring Home also installed a new water heater and air conditioner and they have serviced all of our HVAC as well in those years. Great customer service and products. I highly recommend.

Eugene Ha

03:56 25 Jan 24

Great thorough job with my heat pump installation. The crew was respectful, professional and performed to expectations.

大卫

13:16 23 Jan 24

A few days ago, I called this company for replacing my 50-gallon gas hot water tank by a friend’s referral. The following day, two guys came on time as arranged. The guys did a professional and friendly job. Thumbs up!

DIMARO TAX

19:41 18 Dec 23

I have worked with Sam La six times over the past 15 years to upgrade my furnace and AC across multiple properties. This year, I am using his services to upgrade to a new heat pump. Sam and his team made the process very smooth from the initial consultation to the end of the project. He is always available and answers all my questions promptly. He is definitely above a five-star rating and I have recommended his services to many of my friends and family. I will continue to recommend him in the future.

Alyson Soko

15:08 05 Dec 23

Excellent service on a challenging install of furnace and heat pump. The team (sales, installation, owner) all attended on site to come up with a solution. I highly recommend Spring Home.

Chris

03:44 14 Nov 23

A very satisfying experience once again from Spring Home for emergency service to our water heater. This is the ONLY HVAC company that I've dealt with in the past that truly cares to their new and existing customers. It shows on their staff etiquette on the phone and in person interaction. Thank you so much to Rodina whose always very helpful and knowledgeable as well as to the team of very professional technicians. Overall, a top-notch service that I highly recommend.

Wes D

03:17 14 Nov 23

Spring Home sets a remarkable standard in the realm of HVAC services. Since my initial encounter with them 10 years ago, when I replaced my Lennox furnace on the recommendation of a friend, their professionalism has left a lasting impression. Throughout this time, my Lennox furnace has operated flawlessly, a testament to the quality they provide.Recently, I decided to embark on the journey of upgrading my AC to a heat pump. The engagement with Spring Home's sales team surpassed my expectations. They not only guided me through the differences in brands and models but also took the extra step of furnishing detailed documents, outlining the specific parameters of each option I considered. This level of transparency and dedication to customer understanding is truly commendable.As I weighed quotes from other HVAC companies, Spring Home's pricing stood out as not only competitive but reasonable, considering the quality of service they have consistently delivered. The day of installation was a seamless experience, thanks to the meticulous attention to detail demonstrated by the two installers. From laying protective film to cleaning up every bit of debris generated during installation, their professionalism was evident.Moreover, their commitment to customer education shone through as they patiently explained the intricacies of the smart thermostat. It's not just about the installation; it's about ensuring the customer is comfortable and informed about the technology being introduced into their home.In retrospect, Spring Home has proven to be more than just a service provider. They are partners in ensuring my home's comfort and efficiency. From the knowledgeable sales staff to the careful installers, their commitment to excellence is palpable. Spring Home is not just a professional HVAC company; it's a reliable ally in the journey to a well-functioning and comfortable home environment.

Paul Chiocchio

04:21 13 Nov 23

Justin was highly knowledgeable and responsive to all our questions regarding our HVAC installation from sales all the way through implementation. It was exceptional to have experienced and trusted technicians complete the service who can be referred to by name from the start in this close-nit and professional team. This team does not settle for less than 100% client satisfaction!

Josh Clavir

01:50 31 Oct 23

They installed our new hot water heater. Very happy with it and the install went well. Sam La is very helpful!

Artem Skachkov

22:06 16 Oct 23

I've installed new Furnace and Heat Pump as part of Ontario green initiative. The process with Spring Home was very smooth: quick and reasonable quote, flexible schedule for job, timely completion and no extra costs identified.

Sandra Black

19:59 16 Oct 23

What a great company to deal with. Justin, our representive from Springhome came out and helped us pick out a furnace, air conditioner and tankless water heater. Justin answered all our questions and helped us make an informed purchase. Justin is professional, courteous and is a pleasure to deal with. The technicians Lucky and Randy were excellent. We are very happy with the job.Thanks guys.

Roger Yap

18:34 08 Oct 23

This is my second time using Spring Home for upgrading my home. I used them approx 8 yrs ago to replace my furnace, and for this time used them to install new water tank and humidifier. I’m very pleased with the work performed and big thanks to Justin and team for taking the time to explain options and for prioritizing the installation. There was zero pressure sales tactics. Although not the lowest price, I feel their service and attention to detail is totally worth it. I would not hesitate to recommend them to family and friends. Thank you Spring Home!

Randy

10:44 03 Oct 23

Antonio Voci

21:06 28 Sep 23

I can't thank Justin from Spring Home enough for helping us find a solution for our home. We had three other companies quote us, and I got the feeling that they didn't have our best interests in mind. They were all a bit pushy and kept pushing specific brands without much consideration of our needs. Justin came in and clearly explained the pros and cons of each unit and supported our final decision based on what we felt was important to us. We felt very comfortable with him, and it is clear that he knows his stuff. He provided a clear and comprehensive quote and was very detail oriented. He even caught things all three of the other contractors missed.The technicians did an amazing job and were very thorough. They cleaned up after themselves well and were very polite.Justin has followed up with us twice since the installation, and I feel very good about my decision to use Spring Home. I highly recommend them!

Heights Electric

11:21 14 Sep 23

Good job Springhome. Today they installed my heat pump. The technicians, Luky and Jack did an awesome job. Very professional and careful. The heat pump has a strong support and customer service, which make me feel much more reassured. Anyway I am 200% satisfied. Strong recommend.

Frank F

00:58 18 Aug 23

I've been using Spring Home HVAC for annual maintenance since they installed my AC in Aug 2020. I find them trustworthy and I've always had good experiences when dealing with Bijan, Rodina, and Amir.

David Rosenthal

15:08 08 Jun 23

Abraham replaced our AC. He is an amazing person. Very knowledgeable and works from his heart. The AC was not working at the beginning, but he did not give up, he had to find the issue and resolve it. He stayed until about 9 pm. Don’t go anywhere else. I highly Recommend them and Abraham.

Al Al

23:37 25 May 23

Had an amazing experience dealing with Sean at Spring home. Based on my experience dealing with two other companies that quoted on my installation, Sean met and exceeded my expectation as I am in sales and I didn't get any of the smart talk and intimidation from him or up sell. He was to the point and comfortable to deal with, quoted me as to exactly what I needed to meet my requirements and gave me a written quotation explaining everything in detail. The team that did the install was very professional and knowledgeable and did a nice neat job with no sloppy ends or mess left behind. I highly recommend them! The nice thing I was impressed with is they used their own installers not any subcontractors. Also did my research and if you're considering a unit the Mitsubishi unit is the way to go for a ductless AC and heat pump unit.

Miguel-Angel Lopez Jr.

16:08 31 Mar 23

Most responsive, respectful, and honest heating guys I've dealt with ever. They got the job done ahead of time and the rates were competitive. Pleasure working with George Li and his team.

Family1991

19:20 01 Mar 23

Had a faulty furnace and decided to change to an upgraded Trane furnace model. A day after my home temperature is noticeably more comfortable. Any issues I had with the furnace, the company was quick to address and fix. This is an good company you can rely on.

Diane

21:13 25 Jan 23

Spring Home replaced our old boiler. George and his team are professional, thoughtful and responsive to our many questions. The work was completed according to the quote. We are happy with the new system and their services are exceptional. We definitely recommend the company, would go back to them again in the future. Many thanks again.

faisal mirza

23:15 03 Jan 23

Shawn is a great family freind, always reliable. Call him now for your needs. Couldn't ask for more. Thanks Sean!

Ethan Holtzer

02:21 01 Jan 23

Have and will continue to recommend working with Spring Home. They have always provided excellent advice, honest and fair pricing as well as great installation teams.

Robert L

22:00 15 Dec 22

Spring Home did a great job installing a new Zuba Central heat pump system in our older home (replacing our old Natural gas furnace from the attic). They moved our HVAC out of the attic and into a spare closet. Job was done professionally and according to quote. Special thanks to Sam La for his responsiveness to our special needs. Sam was attentive, thoughtful and responsive to our needs and he took the time to come up with an HVAC plan to suit our space. While the job was complicated the service and approach Sam and his team provided made the process smoother.If you want your HVAC job done right, on-time and according to the quote, go with Spring Home. We are very happy with the new system, so much more efficient then our old furnace, it runs quietly and provides even heat. Tony and install team of Carlos, John also did a great job. We will be recommending Spring Home to family and friends who need any HVAC work done, and we would definitely use Spring Home again in the future.

Chris Baker

02:26 30 Nov 22

Bought thankless perfect install fair price & amazing service.

Mike Hankey

15:47 19 Oct 22

Very dedicated to customer service, understand the home owners challenges and stresses when essential appliances misbehave. Dedicated and tenacious in tracking down a complex furnace glitch and getting the system back into service. Overall very grateful for their help in getting our system up and running ahead of a family gathering.

Joshua Alveranga

15:48 23 Sep 22

My experience with Spring Home was amazing from start to finish. I had the Ductless heat and ac installed in my home and whole experience was very smooth. My interactions with the sales person ( Sean) were great, he walked me through the whole process from start to finish. During the home visit he ensured that I had a full understanding of how the install would go and addressed all my concerns. Also my interactions the admin person (Rodina) were great, she helped with all my request and also answer all my questions. She was very professional and friendly.The installers were very professional and worked really hard to get the work done. They cleaned up an mess that was made and they asked my opinion when necessary. I was very impressed with their work.Overall my experience was a great one and I will definitely recommend this company to my neighbors and friends.

Debbie Pope

20:53 03 Sep 22

Donna B

14:46 21 Jul 22

I’ve used Spring Home for installation and maintenance of both furnace and ductless a/c. Over the years they have been consistently professional and responsive. There have been no problems but I contract them for maintenance yearly and their techs are unfailingly wonderful to deal with. Today my tech was Jun. He was on time and wonderfully polite - he worked very quickly and thoroughly. And while I’m at it, I’d like to thank Rodina too - every interaction with her has been pleasant and productive.

Rocky Manserra

10:21 18 Jul 22

Good morning Amir,Just want to let you know that the adjustments you made to our A/C unit are working out really well. The unit runs quieter, less often, yet the house seems overall cooler. Fantastic job, and thank you for looking out for our best interest!See you in November,Rocky

carol aziz

20:01 12 Jul 22

I hired Spring Home to install a cold climate air source heat pump and electric water heater. They answered all my questions, and were very diligent in their work. I would highly recommend this company, especially for air source heat pump installations.

l Sam

12:37 24 May 22

Diego Pascual Pastor

21:00 12 May 22

We changed our former boiler and water heater for a combo boiler and Spring Home team was excellent and responsive for providing quotes, assessing the installation, figuring out challenges and providing solutions, performing the installation and administration process was smooth. They accommodated also some request that were not initially discussed during the initial assessment that goes beyond their regular work. Spring Home places customer satisfaction first and we highly recommend their services to other potential customers. Special thanks to George to accommodate our request and David and Peter for their excellent work during the installation.

Hannah Saul

14:01 30 Apr 22

Michael Capan

13:40 27 Apr 22

Had a great experience with a heat pump installation. The crew was polite, kept my house clean, quick, and did an excellent job with the installation

Nazar Almakki

20:19 03 Apr 22

Fast response and professional technicians, I would highly recommend.

Chris Tan-Alano

00:53 15 Mar 22

I have been using Spring Home whenever I have furnace and/or AC needs for maybe 7 years now. They are truly reliable and gets the job done. Last night we were not getting heat out of the furnace. Contacted them through their service department (Amir) who promptly contacted me to book a service call. (David) the technician is very knowledgeable and fixed the issue. And they are all very responsive from top (George) to bottom, regardless of whom you talk with. More importantly, very competitive pricing as always and they follow-up on you to confirm job is done right! Thanks as always Spring Home!

Joel Liederman

00:36 11 Feb 22

The heat exchanger on my 15+ year old Ruud furnace was leaking water and needed to be replaced. Rodina at Spring Home ran interference with a Ruud distributor, ordered the required part and arranged for Spring Home's technicians to do the replacement work. Amir and his helper were polite, tidy, respectful (as in masked) and efficient workers and managed to do the repair in a reasonable number of hours. I am very satisfied with Spring Home and will call them if I ever need any other HVAC servicing. Highly recommended.

Allan S

21:55 08 Jan 22

My first experience with Spring Home was in 2013. I contacted them for a no heat situation with my furnace. The technician diagnosed and reset a stuck gas valve and cleaned the furnace. It continued to work well until it was replaced last year. I appreciated his honesty as another company might have suggested I replace my 13 year-old furnace instead.In 2017 they replaced my rental water heater with a new gas-fired, energy star water heater. The crew arrived within the scheduled time frame and installed the new heater in approximately two hours. They also moved the old heater to the garage for the rental company and even swept the basement floor prior to leaving.I contacted Spring Home in October 2021 for a quote to replace my old furnace/central AC with high-efficiency units. I also wanted a ductless AC in my home office. It has three west-facing windows and gets really hot during the summer. The salesperson gave helpful suggestions about the equipment that would best suit my needs and their pricing was competitive.A week later, a crew of three arrived as scheduled and installed the furnace and AC units within a day. They used drop cloths to protect my flooring and cleaned up the basement floor when they were done. The next morning, two techs installed the ductless AC in my office.I am pleased with the pricing, installation and service offered by this company. I highly recommend Spring Home Heating and Cooling.

Ben M

11:30 01 Dec 21

Great prices! and perfect install highly recommend using these guys! Ask for Sean!

ehwarieme ufuoma

20:31 16 Nov 21

Fay Nicolaou

12:05 05 Sep 21

Wall J

15:39 30 Aug 21

Was able to call in and easily book a visit to fix A/C, they found and replaced a broken part in the same visit. Smooth process.

Will Wong

18:17 27 Aug 21

Always reliable!

Richard Haynes

20:16 10 Aug 21

We had a ductless heating and air conditioning unit installed in our third floor room. Good and professional service from the time we made the call to the finished job. From our point of view it was very easy and quick.

Brian Liu

01:10 05 Aug 21

George from spring home was very patient and provided valuable recommendations on our ductless heating and cooling installation. Highly recommend if you are looking for a quality service experience.

Natalie Chung

13:41 20 Jul 21

Spring Home has always been our contractor of choice in resolving all our heating and AC issues over the past ten years (both residential and commercial).We recently had an issue with a leaking furnace and called Spring Home immediately. They had someone out to assess the issue in a matter of hours and our furnace was fixed quickly and efficiently.If you need a reliable contractor for any heating or AC issues, we highly recommend Spring Home.

Marco

22:37 17 Jul 21

very good service at reasonable price; definitely recommended

Donna M

23:12 15 Jul 21

I got an AC and Furnace installation four years ago with Spring Home . They were great. Recently I had trouble with my thermostat. Although it was only a thermostat Rodina responded quickly and resolved the problem. I would highly recommend Spring Home Heating and Cooling.

Merriam Peace

17:26 15 Jun 21

Highly professional team. Referred by 2 neighbours with the same great experience.

Matthew Ho

00:58 10 Jun 21

I will start off by saying that my experience with Spring Home Heating and Cooling Systems was great from start to finish. I worked with Spring Home in April of 2021. I had started off searching for HVAC companies to replace our A/C, air handler in our roof and thermostat. Before deciding to work with Spring Home, I had contacted five other HVAC companies to get a range of quotes as well as to understand the processes involved for the work we required. Right from the start, Spring Home stood out from the other HVAC companies I contacted. While some took several days (a couple took over a week) to return my call, Spring Home was very responsive and contacted me promptly. The sales representative that contacted me (Sam) was very patient and took the time to explain things to me, including the process to visit and inspect the existing units, educating me on what each units do and key considerations before making a decision, brand comparison, and the billing process if I were to work with them. Sam spent over an hour answering my questions and making sure I was well informed. Sam came to visit and checked out the units and spent time explaining what was currently installed and gave suggestions on what his recommended solution would be. While trying to do my own research, Sam also offered time to answer further questions I had while trying to figure out what was the best setup for my home. Overall, I really appreciated the time and energy spent to make sure I was able to make an informed decision. When it was time to do the work, we had three technicians come and remove the old units and install the new ones. The technicians met with me first to explain what they will work on first. They were very careful when working around the house (it’s a small house with tight squeezes) and laid out protective layers around the areas they were working at. Early on one of the potential challenges that was notified to us was that we may need to cut open our ceiling to have an opening large enough to remove the old and bring up the new unit. We were pleased to learn that the technicians managed to be very careful and was able to utilize the return opening and not have to open up our ceiling. The work took one and a half days work, and during the process I had random questions and requests and the technicians took time to explain to me how the units would work and how our new thermostat controlled each of the units, along with an HRV and rad heating we had in place. When the job was done, I tested out the settings and new thermostat, and thought that there was something not working properly. When I contacted Spring Home, they worked with me to have the technician come back a couple days later to check things out again and to make sure things were properly set up. I was very happy at the responsiveness and they certainly demonstrated that they cared for their customers. Overall, I’m happy I made the decision to work Spring Home and have been enjoying my new A/C during the recent hot weather.

Grace Yu

03:34 09 Jun 21

We have very good experience with Spring Home for 6 years now: In 2015, spring home recommended and installed John Wood water heater, flawless; in 2016, We hired them back to install new Lennox Furnace, again flawless; in the winter 2020, we planned to install radiant floor heater. Without thinking twice, we called spring home. The experience was the same remarkable. The communication was smooth. The technicians were very friendly and knowledgeable. They listened to our concerns and were patient to answer the questions to our satisfactory. They made us feel comfortable using their products. In 2021, actually last week, Our A/C stopped working on the hottest weekend. We called spring home. Within hours, their technician Peter showed up. Within hours, the problem was fixed. We really appreciate the service they provided and will recommend spring home to all my friends who are in need of HVAC. Thank you George and the team.

Robert Johannsen

13:17 28 May 21

I have dealt with Spring Home for many years, for my AC, Furnace and tankless water heater. I'm always happy with their work, their professionalism and attitude. Always punctual and reliable.

Ron Murdoch

18:27 30 Apr 21

Niloofar RD

22:16 06 Apr 21

George is one of the most trustable and dependable people we have dealt with. He is very knowledgeable and the work is high quality and professional. We got replaced our boiler system with complete ductworks and full AC, furnace and boiler. The result is great and we get much better performance than most of our neighbours’ systems. I would work with this company again.

Shaju M

11:43 14 Feb 21

I have been using Spring Home for 8 years. I hired them initially to replace my furnace and add natural gas lines. I have used them each year for ongoing maintenance. I have always been impressed with the quality of their work, their fair prices and the warmth and flexibility of their staff. I have recommended them to family and friends over the years without hesitation.

Cy D

03:24 11 Feb 21

Next Reviews