I have an old historical house without possibility of building air conduct without breaking all the structure. Cy and Georges came with a unique solution, with one small unit per floor hidden in the ceiling. Very efficient, unexpansive, invisible, with total independance between floor. What more? They came on tiime, finished on time and the unit is totally silent.
Air Cleaner and Humidifier Installation
I've had the pleasure of dealing with Spring Home Cleaning to install a whole home humidifier and electronic air filter recently. I first came across Spring Home Cleaning via Cy Goh who answered quite the many questions I had about which products to choose for my furnace through some email and phone calls. This communication was very welcomed in an industry that often doesn't take the time to help the customer out at least in my past experiences. After getting some very good pricing from Cy we met and went over all the details about the installation. Cy was very thorough and pointed out some things that needed attention and offered up some helpful suggestions as well. Booking the installation was easy via email and the installers arrived at the exact time we had agreed on. The job took about half a day which is what I had been told it would take. The installers also explained to me exactly what was going to be done and we had an open dialogue throughout the day. All the work was completed and looked very professional and the entire work area was cleaned up just as I had it before. One of the installers also walked me through working the new thermostat, air filter and humidifier that were installed and left all the manuals and paperwork associated with the items. I did a walk through the next day of the external wiring that was done for the outdoor sensor of the thermostat to check how it looked and I wasn't entirely sure if it was fully completed or not. I emailed Cy about whether the cable just dangles bunched up there or is encased or something. Just a general inquiry as I was happy either way. He asked for some pictures which I sent him and he had his area manager look into them. Later on I received an email from the manager letting me know that the cable had not been terminated/finished off to his satisfaction and that he would be sending someone over the following day to clean up the wiring. We didn't even have to be home for the work to be done! I must say that seeing this level of customer service and looking out for the customer to be fully satisfied took me aback for a bit. Yes it does exist out there and Spring Home Cleaning has plenty of it. 🙂 So the wiring was cleaned up and the installer called before and after he was done which was a nice touch. Based on my experience with Cy and with Spring Home Cleaning I will definitely be using them in the future and would gladly recommend them to all of my friends.
Furnace and A/C Installation
Our furnace and A/C unit were 25 years old, still functioning, however, gas and hydro bills for the past 2 years clearly indicated the need for a change. After getting several estimates, close to each other in price, we decided to go with Spring Home Heating and Cooling. Cy Goh was very different from the sales representatives of the other companies. He made himself available the day we requested, he was very informative, with a professional attitude. The team of installers was on time, and worked fast, quiet, and clean. We would certainly recommend Spring Home to anyone requiring Heating or Air Conditioning services for their good products, exceptional workmanship and excellent Customer Service.
Furnace and A/c Installation
I had been looking at several companies to replace furnace and AC for my parent's place and having met with several companies, I ultimately decided to go with Spring Home because I sensed they do it right and can do the best job overall. Most other companies offer the same brand/models and was able to provide a lot of information using technical terms and even attractive pricing; but I just didn't feel convinced that they can offer the same peace of mind. I was impressed with the knowledge and insight by Cy when he looked at the current installation and offered options that were appropriate based on need and budget. While their pricing is not the lowest they were competitive with other highly reviewed HVAC companies. The crew that came were on time and did a good job preparing and cleanup post-installation. When we wanted to discuss the placement of the vent pipes, Gary was able to offer options that didn't compromise the performance while still able to address our concerns. He also offered to relocate our humidifier so that we no longer have to duck to access the laundry sink. This was just one of the little things that I realize that I had made the right decision. So far the furnace has been running well and my parents are very happy and are very satisfied with the experience.
Furnace, A/C and Air Cleaner Installation
I originally called in to get an estimate for my air conditioner which broke down in July the hottest week we had that month 2011. I received a call back almost immediately after leaving a message and Cy Goh answered all my questions without hesitation and explained different ways we could go about resolving my problem. He made an appointment and showed up at my home and went over different information concerning types of air conditioners and prices. He also explained that the furnace should be changed because it was already 19 years old and would be more functional for both units to be new. We went over the prices and the type of equipment I would need for my home and I signed an agreement. Cy was very helpful, explained things thoroughly and provided my new furnace, air conditioner and air purifier that same week. The service technicians that installed the furnace, air conditioner and air purifier (Lennox) did a clean and professional job. The crew cleaned up and were polite and good workers. I would recommend Spring Home to anyone who has the need for air conditioners, furnaces and air purifiers. Cy is always available and I want to thank you once again for the caring you showed and your professionalism as a sales person. Your the best. Cy continues to keep in touch which is a great gesture and I will be using Spring Home in the near future concerning other products.
Furnace and A/C Installation
Cy, George and the installation team were very good, accommodating, courteous and very professional. They did an expellant job and performed all services as contracted. Their goal is to provide a comfortable purchase experience and outstanding customer service in their industry and from my experience that is exactly what you get. I highly recommend using their services.
We can't say enough about our experiences with Cy and Spring Home - we got quotes from so many different companies and we were most impressed by Cy (he offered a great product, great price, many rebates, he was knowledgeable, prompt in getting back to us, attentive and most importantly respectful of our property and of finding the most efficient and best solution for our heating and cooling needs) He refused to do anything that was not to code and even had to work extra to reorient the furnace/ redo duct work to make sure the furnace was up to code and effectively installed in the small space we have in the basement (with no additional cost to us) We had our ducts cleaned right after the installation by Ducts by Dave (also highly recommend) and Dave said it was the best installation he had ever seen. Thank you Cy, our furnace is quiet, efficient, the air is clean, our house is heated quickly and evenly and we know we can count on you if we ever have any questions or concerns. This is the type of service we need more of in this day and age!
Furnace and A/C Installation
After getting several estimates we decided to purchase our new furnace and AC through Spring Home Heating & Cooling. Cy Goh was professional & informative from the very beginning and made himself available to answer the many questions we had along the way. Spring's team of installers where on time, professional and courteous. We are very happy that we chose Spring Home Heating and Cooling.
Lennox Furnace and A/C Installation
My old furnace and airconditioner were 19 years old, though they were still functioning, I was always worried that they may breakdown any time, esp. in deep winter. Introduced by a friend, I called George of Sprind Home. Though very busy, he came for an inspection immediately and explained to me several solutons in detail. Once I decided, things were processed in good order: auditor coming for a pre-audit; reports coming out 2 days later; installation confirmed a week later. On the installation date, 2 professional engineers came in early morning, then things were just carried out smoothly without any trouble. Now we are very satisfied with Lennox products, surely we wil enjoy a warm and comfortable winter! Big thank you to Spring Home!!
Furnace, A/C, Humidifier Installation
Excellent service provided by Cy and his team at Spring Home. Cy met with us before the closing date of our house to explain to us different features and benefits of their products and services. Spring Home was able to accomodate our busy schedule. We were also very glad that Cy accurately sized our furnace replacement and did not push us to get something bigger as other contractors were doing. The technician, Gary and his team showed up on time and worked until 19:00 without proper electricity in the house due to a separate job (electrical rewire). Their supervisor George even called me after the technicians left to follow up on the installation and was able to send another team out the next morning at 9 am to take care of a few details that were missed because most of the lights in the house were not working while the crew was there. Cy has continued to follow up with us and his team will be coming back to optimize the furnace as the weather gets colder. We are very pleased and would not hesitate to recommend Spring Home to our friends and family for their professional work and great customer service.
My first interaction with Spring Home was in March when the furnace at my rental home was red tagged. I found this company on Home Stars and was impressed with their high rating. A few hours after my call I receive...
This is our second new installation with Spring Home. The air conditioner unit at our rental property was malfunctioning and we made a service call. The technician was very thorough and patient in explaining e...
We has a ductless AC installed in our house in June. We are so glad we did - it has been such a hot summer! Spring Home was prompt and efficient with their installation. They cleaned up well after themselves, and e...
This is the second unit I bought from this company, my first one was a large type with 4 outlets, they where the only company that really understood what I needed, a difficult installation made easy by them. <...
Spring Home installed a new furnace and air conditioning unit 3 years ago and it has run well since then. The 2 small issues I have experienced since then were resolved quickly and efficiently.